| Those who make things happen |
See that improvements can be made and act to make sure something is done. Can see the productivity gains that can be derived from a professional makeover of administrative and reporting processes |
| Those who watch things happen |
Know that the process can be improved but procrastinate when it comes to taking any action. Are frequently in the mire and can't see a way out. |
| Those who wonder what happened!!! |
Are blissfully unaware that countless hours are spent on inefficient activities and far better information could be obtained if the process was revised. Are surprised when they are presented with the new picture - vastly improved information and time to do important things, such as look after customers and the revenue stream, assist collegues at peak times and take lunch breaks! |